Computerized
Marketing Customer Support Specialist (Remote)
Full-Time
This is a regular, telecommute position has great
vertical development potential that can be found anyplace in the United States,
Canada or United Kingdom.
Job Summary
The advanced showcasing client assistance expert will
be endowed with responsive and proactive client care to guarantee that every
client has a full comprehension of their issues, how to address them and why
they occurred in any case. The client achievement group puts an accentuation on
preparing, meeting and giving answers for clients.
About You
Compassionate, inspirational perspective with a
craving to help our clients arrive at their objectives.
Capacity to cause clients to feel enabled subsequent
to interfacing with help and you don't cause them to feel awful for posing
senseless inquiries.
Capacity to talk with lucidity and certainty.
Capacity to compose obviously and briefly.
A hard worker who appreciates talking with clients
and conquering complaints.
Involvement in setting up and examination of Google
Ads, Google Analytics, Bing Ads or potentially Facebook Ads.
2-5 years in a client achievement or specialist job.
We'd like you to have:
Client confronting experience.
Google Analytics or comparable web investigation
experience.
Information on Google, Bing, and additionally
Facebook Ads.
Involvement in Zapier, CRM programming and
additionally B2B SaaS programming.
Fundamental HTML/JavaScript information.
For this job we need you to:
Be propelled to assist individuals with their
inquiries.
Have a well disposed, connecting with, and loosened
up style.
Exhibit exceptional composed and verbal relational
abilities.
Have an intense eye for detail and comprehend that
occasionally you need to figure out the real story.
Be for the most part inspired by SaaS items.
What this job resembles:
WhatConverts is a unique programming organization, so
you'll probably get your hands filthy shortly of everything. All things
considered, here are a few things you'll will do:
React and connect with clients by means of email,
phone and talk for proactive client assistance, backing and some inbound deals
requests.
Help clients by means of email, talk and the phone to
guarantee they have the most ideal experience setting up a record,
investigating their issues, managing them through solution(s) and responding to
their inquiries.
Work with the item group to fabricate devices and
offer input that will accelerate and expand the nature of help.
Develop a lot client connections through proactive
help with an emphasis on extension, reception, maintenance and recharging.
Comprehend client use cases and give mastery on how
WhatConverts can be utilized to meet them.
Proactively advocate client needs, issues and item
input cross-departmentally.
About WhatConverts
WhatConverts has been helping individuals across the
world track What Marketing Converts. A lead can be a call, web structure
accommodation, web visit or online business exchange. Our product helps our
clients track and streamline their showcasing endeavors to guarantee it is
giving them the best ROI.
We are client arranged.
We are all around contemplated issue solvers.
We are positive cooperative people.
A far off first organization: We have faith in
separating obstructions of administration and engaging our distant colleagues
to work deftly to achieve more in a more limited measure of time.
Invest wholeheartedly in your art: We are focused on
attempting new things. By attempting new things, we can learn significant
exercises. We are brimming with pioneers and cooperative individuals that work
with honesty.
Stay client driven: Our group thinks often profoundly
about our clients and invests heavily in giving arrangements. Clients are
inalienably advancing assumptions and are ceaselessly hoping for something
else.
Be result situated: It is our main goal to construct
an activity arranged group that endeavors to be the awesome expecting needs and
giving imaginative and innovative arrangements and apparatuses for astute
showcasing and business development
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